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Store Policy
Return Policy
How do I return something to JW Distribution?
Return Policy*
No returns will be accepted beyond 30 days of invoice date. Customer must email witham@jwdistr.com prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable. Returned products MUST be returned in “new” resaleable condition, in original packaging. Returns will be subject to a minimum 25% to maximum of 50% restocking fee, including all freight charges**.JW Distribution will inspect all returns for damage and determine whether additional fees need to be applied. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged while being shipped as a result of customer using insufficient return packaging.
Items NOT refundable:
Items ordered specially requested by the customer that JW Distribution does not usually list on our website (i.e. custom ordered product).
JW Distribution makes every effort to ensure customers receive the order they placed in a timely fashion following the procedures specified by the customer.
If your order arrives and its shipping container appears crushed, folded, or severely damaged, notify that freight company immediately (usually UPS, USPS) and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days.
JW Distribution will replace the defective product, if it is determined that it is in fact defective and not a result packaging error or shipping error provided. We will replace the product after we confirmed the reason for which it is defective (ex: manufacturer issues). To proceed with a replacement of a defective product, we require the customer to provide an image of the incorrect product via email. After determining the product is defective, we will correct the issue.
Incorrect product
JW Distribution will replace incorrectly delivered product, if it is determined that the wrong product is in fact incorrectly delivered. (Example: the invoice states one thing, and the customer received something else). To proceed with a replacement of an incorrect product, we require the customer to provide an image of the incorrect product via email. After determining the product is incorrect, we will correct the issue.
If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you remain responsible and hereby agree to pay for the order in full, waving any and all rights of chargeback.
Product descriptions and images presented on the site are for representational use only and do not constitute or substitute for medical information from your health care provider or medical professional. Information on this site is provided for informational purposes only. You should carefully read product packaging and follow the instructions. The actual item you receive may differ from what is shown. While every attempt is made at presenting the most correct and accurate information, manufactures frequently change their product packaging.
You must report this to us within 48 hours after you receive the order. After 48 hours, we cannot accept a return.
Our policy applies only to advertised prices only. It does not apply to special offers or promotions, including rebates and free-with-purchase offers. Price comparisons include the product price plus shipping & handling charges when calculating the competitor’s total price.
* Purchaser pays return shipping costs.
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Privacy & Safety
effective April 2023
JW Distribution recognizes your right to confidentiality and is committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. And also to Inform you about products, services, and promotions whenever we feel it is necessary. We always respect your Privacy and time.
Our Sites use cookies and other technologies to function effectively. These technologies record information about your use of our Sites, including:
Electronic information, such as web browser and device characteristics;
Online identifiers (e.g., information you use to log in to your account), Internet Protocol (“IP”) address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers);
Internet or other electronic network activity information, which includes information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services.
We only share your shipping information with third parties working on our behalf to complete your order, such as UPS, USPS and FedEx.
Appropriate physical, electronic, and managerial procedures are there in place to safeguard and secure the information we collect online. Your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn’t connected to the Internet, to keep it safe from hackers.
JW Distribution uses secure servers to protect all your personal information. Our checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.
Your privacy and credit card security is utmost important to us. The personal information we collect includes shipping and billing name and address, email address, phone number and credit card information. This information is used only to complete your order. We do not share your personal information with outside parties for marketing or for any other purpose.
Third-Party Sharing Information
From time to time, we may partner with certain companies who, in conjunction with their membership programs or rewards programs, require that we disclose purchasing information about their members who visit our Web store (for example, to earn points for purchases made on our site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly.
Use by Minors.
Our Services are general audience services not directed at children under the age of 18. If we learn that any information we collect has been provided by a child under the age of 18, we will promptly delete that information.
We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email if you have provided one. If you keep using our Services, you consent to any amendment of this Privacy Notice.
Reach Out
If you have any questions regarding your return, please send an e-mail to witham@jwdistr.com. In your e-mail, include your order number, the reason you want to return each item, and images of the items if incorrect or damaged.
Payment Methods
- ACH/Wire
-Credit Card (3.5% surcharge)
-Credit Account may be granted if approved
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